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.field{min-width:120px}.detail-panel{width:100%;height:100dvh}.panel-overlay{padding:0}.panel-body{padding:20px 16px}.knowledge-summary{grid-template-columns:1fr;gap:9px}.knowledge-summary>div{flex-wrap:nowrap;padding:13px 17px}.knowledge-summary span{width:auto;margin-left:auto}.knowledge-fact{flex-direction:column;align-items:flex-start;gap:10px}.knowledge-fact small{margin-top:5px;margin-left:0;display:block}.product-row{flex-wrap:wrap;gap:10px}.product-row>span:last-child{margin-left:auto}.crm-layout{display:block}.crm-layout>.card{min-height:480px;border-radius:10px!important}.crm-layout .chat-conversation,.crm-layout .customer-card,.crm-layout.chat-open .chat-list{display:none}.crm-layout.chat-open .chat-conversation,.crm-layout.chat-open .customer-card{display:flex}.crm-layout.chat-open .customer-card{min-height:0}.chat-preview{padding:18px 7px}.customer-card .field{max-width:350px}.draft-box>div{flex-wrap:wrap}.customer-card .form{max-width:350px}.login{grid-template-columns:1fr}.login-art{display:none}.login-card{width:84%;max-width:390px}.login-card h1{font-size:38px}footer{font-size:8px}.list-toolbar{gap:8px}.list-toolbar .search{flex-basis:100%;width:100%}.list-toolbar select{max-width:150px;font-size:10px}.list-toolbar .secondary{padding:8px 10px;font-size:10px}.chart{height:290px}.fact-actions{flex-wrap:wrap}.page-heading .heading-actions{margin-left:auto}.activity-calendar{gap:4px}.activity-calendar span{padding:5px 7px}}@media(prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important}}.field>label{color:#7c8590;font-size:11px}.messenger-controls{margin:16px 0}.messenger-controls summary{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.messenger-account{border-bottom:1px solid #e6eaed;padding:15px 0}.messenger-account p{margin:8px 0}.send-receipt{border-top:1px solid #e6eaed;padding:12px 0;font-size:12px}.send-receipt small{margin-left:8px}.crm-history-state{flex-direction:column;gap:8px;padding:12px 0;display:flex}.message.system{color:#65717b;background:#f4f4f5;align-self:center}.messages .message p{white-space:pre-wrap;overflow-wrap:anywhere}.chat-list .pagination{flex-wrap:wrap;justify-content:space-between;gap:6px;margin-top:14px;display:flex}.chat-list .pagination button{font-size:11px}.chat-list .pagination small{font-size:10px}.filter-grid{grid-template-columns:repeat(auto-fit,minmax(155px,1fr));gap:12px;margin-top:16px;display:grid}.row-actions,.report-actions,.batch{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.row-actions button{background:#fff;border:1px solid #e1e7eb;border-radius:7px;padding:6px 8px;font-size:11px}.observation-days{gap:8px;margin:18px 0;display:grid}.observation-days>span{justify-content:space-between;gap:10px;display:flex}.individual-charts{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;display:grid}.individual-charts 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.message.out{background:#e4f5ff;align-self:flex-end}.document-text{white-space:pre-wrap;overflow-wrap:anywhere;background:#f7f9fa;border-radius:10px;max-height:60vh;padding:18px;font:13px/1.65 inherit;overflow:auto}.document-row{border-bottom:1px solid #edf0f2;justify-content:space-between;align-items:center;gap:15px;padding:16px 0;display:flex}.fact-item,.sku-history{border-bottom:1px solid #edf0f2;padding:14px 0}.sku-history summary,details summary{cursor:pointer;font-weight:600}.sku-history ul{font-size:12px;line-height:1.8}.faq-source{white-space:normal;align-items:flex-start}fieldset{border:1px solid #e6eaed;border-radius:10px;gap:8px;min-width:0;padding:14px;display:grid}.tabs{flex-wrap:wrap}.customer-card{overflow-wrap:anywhere}.customer-card .fact-item{font-size:12px;line-height:1.6}.customer-card .row-actions button{padding:3px 5px}.reply-preview{white-space:pre-wrap}.crm-filters{margin-bottom:18px}.report-actions{margin:18px 0}pre{max-width:100%}@media(max-width:900px){.individual-charts{grid-template-columns:1fr}.filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.document-row{flex-wrap:wrap}.tabs{gap:4px}.tabs button{padding:8px;font-size:11px}.observation-days>span{flex-wrap:wrap}}@media print{body *{visibility:hidden}.overlay,.overlay *{visibility:visible}.overlay{background:#fff;height:auto;padding:0;display:block;position:absolute;inset:0;overflow:visible}.modal{width:100%;max-width:none;max-height:none;box-shadow:none;border:0;padding:12px;overflow:visible}.modal .form,.modal button,.report-actions,.modal>header button{display:none!important}.table-wrap{overflow:visible}table{font-size:10px}tr,.activity-calendar{break-inside:avoid}}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}.crm-app{height:100dvh;min-height:0;overflow:hidden}.crm-app main{display:flex;flex-direction:column;height:100%}.crm-app .topbar{height:56px;flex-shrink:0}.crm-app .demo-bar{flex-shrink:0}.crm-app .content{display:flex;flex-direction:column;flex:1;min-height:0;width:100%;max-width:none;padding:0 20px 20px}.crm-app .crm-page-heading,.crm-app .content>footer{display:none}.crm-workspace{--crm-ink: #25364b;--crm-muted: #718096;--crm-line: #e5eaf0;--crm-accent: #3478f6;display:flex;flex-direction:column;flex:1;min-height:0;color:var(--crm-ink)}.crm-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:17px 0;flex-shrink:0}.crm-title{display:flex;align-items:baseline;gap:13px}.crm-title h1{font-size:24px;letter-spacing:-.7px}.crm-title>span{color:var(--crm-muted);font-size:12px}.crm-toolbar-actions{display:flex;align-items:center;gap:10px;min-width:0}.crm-toolbar-actions .field{margin:0;gap:0;flex:0 1 auto}.crm-toolbar-actions .field label{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}.crm-toolbar-actions select{max-width:180px;font-size:12px;padding:7px 24px 7px 10px;background:#fff}.crm-toolbar-actions .icon-button{flex-shrink:0}.crm-app .crm-layout{position:relative;display:grid;grid-template-columns:290px minmax(260px,1fr) 280px;gap:0;flex:1;min-height:0;overflow:hidden;border:1px solid var(--crm-line);border-radius:14px;background:#fff;box-shadow:0 3px 16px #263c5810}.crm-app .crm-layout>.card{display:flex;grid-column:auto;min-height:0!important;border:0;border-radius:0!important;margin:0;padding:0;overflow:hidden}.crm-app .crm-layout.customer-closed{grid-template-columns:290px minmax(260px,1fr)}.crm-app .crm-layout.customer-closed .customer-card{display:none}.crm-app .crm-layout .chat-list{border-right:1px solid var(--crm-line);background:#fff}.crm-list-heading{display:flex;align-items:center;justify-content:space-between;padding:14px 16px 7px;flex-shrink:0}.crm-list-heading h2{font-size:16px;display:flex;align-items:center;gap:8px}.crm-list-heading h2 span{font-size:11px;font-weight:550;color:var(--crm-muted);background:#f0f3f7;padding:2px 7px;border-radius:6px}.crm-list-heading .icon-button{position:relative}.crm-list-heading .unread-dot{position:absolute;right:5px;top:5px}.crm-list-tools{padding:4px 14px 0;flex-shrink:0}.crm-app .chat-list .search{width:100%;margin:0 0 10px;border-color:transparent;border-radius:8px;background:#f3f5f8;min-height:37px}.crm-app .chat-list .search input{padding:8px 0;font-size:12px;width:100%}.crm-list-selects{display:grid;grid-template-columns:1fr 1fr;gap:6px}.crm-list-selects select{width:100%;font-size:11px;padding:7px 3px;border:0;color:#5d6d82;background:#fff}.crm-inbox-tabs{display:flex;gap:18px;margin-top:7px}.crm-inbox-tabs button{padding:9px 0 11px;color:var(--crm-muted);border-bottom:2px solid transparent;font-size:12px}.crm-inbox-tabs button.active{color:var(--crm-accent);border-color:var(--crm-accent);font-weight:650}.crm-chat-scroll{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;border-top:1px solid var(--crm-line)}.crm-app .chat-preview{position:relative;width:100%;display:flex;align-items:flex-start;gap:11px;padding:15px 14px;border:0;border-bottom:1px solid #eff2f6;transition:background .12s}.crm-app .chat-preview:hover{background:#f7f9fc}.crm-app .chat-preview.selected{background:#eef4ff;box-shadow:inset 3px 0 var(--crm-accent)}.crm-app .crm-avatar{width:36px;height:36px;border-radius:12px;flex-shrink:0;font-size:12px;letter-spacing:-.3px;font-weight:650;background:#e8edf8;color:#6476a0}.crm-app .tone-1{background:#e5f2ed;color:#528c76}.crm-app .tone-2{background:#f4e9e3;color:#b17d61}.crm-app .tone-3{background:#ede8f6;color:#9277af}.chat-preview-copy{min-width:0}.chat-preview-top{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.crm-app .chat-preview strong{font-size:13px;font-weight:650;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-preview-top time{color:#8794a5;font-size:10px;white-space:nowrap;flex-shrink:0}.chat-item-title{display:block;font-size:11px;color:#718096;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:2px}.chat-preview-copy>p{font-size:12px;line-height:1.5;color:#7b8797;margin-top:6px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-preview-copy>p.unread-preview{color:#33455b;font-weight:550}.chat-preview-meta{display:flex;align-items:center;gap:6px;margin-top:9px;font-size:9px;color:#8995a5}.chat-stage{background:#f0f3f7;color:#788598;border-radius:4px;padding:1px 6px;max-width:130px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-stage.new{background:#e7f0ff;color:#4f7dd0}.chat-wait{margin-left:auto;white-space:nowrap}.crm-app .unread-dot{background:var(--crm-accent);flex-shrink:0}.crm-app .chat-list .pagination{flex-shrink:0;border-top:1px solid var(--crm-line);padding:8px 12px;margin:0;background:#fff}.crm-app .chat-list .pagination button{font-size:11px;padding:6px;border-radius:5px}.crm-app .chat-list .pagination small{white-space:nowrap;font-size:10px}.crm-demo-actions{display:flex;justify-content:space-between;align-items:center;padding:0 14px;border-top:1px solid var(--crm-line);flex-shrink:0}.crm-app .chat-conversation{background:#f6f8fb;min-width:0}.crm-app .chat-header{padding:14px 20px;gap:11px;background:#fff;flex-shrink:0;border-bottom:1px solid var(--crm-line)}.chat-heading-copy{min-width:0;flex:1}.chat-heading-copy h2{font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-heading-copy>span{display:block;font-size:11px;color:var(--crm-muted);margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.crm-app .chat-header .badge{font-size:9px;padding:3px 7px}.crm-app .customer-toggle{flex-shrink:0;width:auto;gap:6px;padding:0 6px;font-size:11px}.crm-app .crm-history-state{padding:7px 18px;margin:0;background:#f9fbfd;border-bottom:1px solid #eaf0f5;gap:6px;flex-shrink:0}.crm-app .crm-history-state .badge{background:none;padding:0;color:#8490a2;font-weight:400;font-size:10px}.crm-app .crm-history-state small{font-size:10px}.crm-app .messages{min-height:70px;overflow-y:auto;overscroll-behavior:contain;flex:1;gap:12px;padding:14px 24px 22px;scroll-padding:20px}.crm-app .messages:focus-visible{outline:2px solid #8fbbff;outline-offset:-2px}.crm-app .message{flex-shrink:0;align-self:flex-start;background:#fff;border:1px solid #e8edf3;border-radius:12px 12px 12px 3px;padding:10px 13px 7px;max-width:86%;box-shadow:0 2px 3px #213c5a04}.crm-app .message.out{align-self:flex-end;background:#e8f0ff;border-color:#dde8fc;border-radius:12px 12px 3px}.crm-app .message.system{align-self:center;background:transparent;border:0;box-shadow:none;color:var(--crm-muted);text-align:center}.crm-app .message p{font-size:13px;line-height:1.65}.crm-app .message small{text-align:right;font-size:10px;color:#95a0af;margin-top:4px}.message-date{display:flex;justify-content:center;flex-shrink:0;margin:7px 0 5px}.message-date span{color:#8a97a8;font-size:10px;background:#edf1f6;padding:3px 11px;border-radius:6px}.crm-app .chat-conversation>.text-button{padding:4px 18px;background:#fff;font-size:10px;flex-shrink:0}.crm-app .draft-box{padding:13px 18px 15px;background:#fff;border-top:1px solid var(--crm-line);flex-shrink:0}.composer-heading{font-size:11px;color:#617189}.composer-heading span{font-size:10px;color:#8795a6}.composer-heading span.draft-unsaved{color:#b98b3c}.crm-app .composer-heading{justify-content:flex-start;gap:8px}.crm-app .composer-heading>strong{white-space:nowrap}.crm-app .composer-heading>.text-button{order:2;font-size:10px;padding:0;margin-left:auto}.crm-app .composer-heading>span{order:3;margin-left:4px}.crm-app .composer-heading>.text-button svg{display:none}.crm-app .draft-box>.composer-footer{display:flex;flex-direction:column;align-items:stretch;gap:5px}.composer-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.crm-app .composer-actions .secondary{font-size:10px;padding:8px 10px;min-height:34px}.ai-assistant{margin:6px 0 0}.crm-app .draft-box>.ai-assistant{display:block}.ai-assistant-toolbar{display:flex;align-items:center;justify-content:space-between;gap:8px}.crm-app .ai-assistant-toolbar .text-button{font-size:11px;padding:3px 0;color:#6d62bb}.ai-assistant-toolbar>span{font-size:9px;color:#9a94ab}.crm-app .ai-assistant .alert{margin:5px 0;font-size:11px}.ai-draft-preview{padding:16px;margin:14px 0;background:#f4f6fc;border-radius:9px;line-height:1.7}.ai-setup-code{padding:12px;background:#f3f6fa;border-radius:8px;white-space:pre-wrap;margin:14px 0;font-size:12px}.crm-app .draft-box .messenger-send-hint{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);margin:0}.crm-app .composer-footer>small{color:#98a3b1;font-size:9px}.crm-app .composer-actions .send-receipt,.crm-app .composer-actions .error{width:100%}.crm-app .message.highlighted{outline:2px solid #91b7ff;outline-offset:3px}.chat-scroll-tools{height:0;flex-shrink:0;position:relative;z-index:1}.chat-scroll-tools button{position:absolute;right:18px;bottom:12px;display:flex;align-items:center;gap:6px;font-size:11px;padding:8px 12px;border:1px solid #dfe7f1;border-radius:18px;background:#fff;color:#5b779d;box-shadow:0 3px 10px #263b5912}.crm-app .draft-box>.text-button{font-size:10px;padding:4px 0 0}.crm-app .draft-box textarea{margin:8px 0;min-height:70px;height:76px;max-height:170px;resize:vertical;border-color:#dfe6f0;background:#fbfcfe;font-size:13px;line-height:1.5;padding:11px 12px}.crm-app .draft-box .primary{background:var(--crm-accent);border-color:var(--crm-accent);font-size:11px;border-radius:7px}.crm-app .draft-box>div>small{font-size:9px;color:#8d9aab}.crm-app .draft-box>.secondary{margin-top:9px;font-size:10px;padding:6px 9px;min-height:29px}.crm-app .draft-box>small{font-size:9px;margin-left:8px}.crm-conversation-empty,.crm-no-messages{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;flex:1;padding:28px;color:#8e9bad}.crm-conversation-empty>div{background:#eaf0f8;color:#91a5bf;border-radius:23px;padding:22px;margin-bottom:20px}.crm-conversation-empty h2{font-size:19px;color:#465b75;margin-bottom:9px}.crm-conversation-empty p{max-width:280px;font-size:12px}.crm-conversation-empty>span{max-width:280px;margin-top:28px;font-size:10px;color:#a1acba}.crm-no-messages{gap:8px;font-size:12px}.crm-app .crm-layout .customer-card{padding:0 18px 22px;border-left:1px solid var(--crm-line);overflow-y:auto;overscroll-behavior:contain;background:#fff}.customer-panel-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:13px 0 12px;margin-bottom:5px;position:sticky;top:0;background:#fff;z-index:2;border-bottom:1px solid var(--crm-line)}.crm-app .customer-panel-heading h2{font-size:13px;margin:0}.crm-app .customer-card .field{margin-top:12px;max-width:none}.crm-app .customer-card .field label{font-size:10px;color:#8b98a9}.crm-app .customer-card select{font-size:12px;padding:8px;background:#fbfcfe;border-color:#e2e8f0}.crm-app .customer-card h3{margin:22px 0 4px;padding-top:15px;border-top:1px solid #edf0f5;font-size:12px}.crm-app .customer-card .fact-item{padding:11px 12px;background:#f7f9fc;border:1px solid #edf1f6;border-radius:8px;font-size:12px;margin:8px 0}.crm-app .customer-card .fact-item p{margin-top:5px;color:#455b76}.crm-app .customer-card .fact-item .badge{font-size:9px;padding:1px 6px}.crm-app .customer-card .text-button{font-size:11px;padding:5px 0}.crm-app .customer-card .row-actions{gap:8px}.crm-app .customer-card .row-actions button{font-size:10px;padding:3px 0}.crm-app .customer-card .form{max-width:none;gap:8px;margin-top:8px}.crm-app .customer-card .form input,.crm-app .customer-card .form textarea{width:100%;font-size:12px}.crm-app .customer-card .form .primary{min-height:31px;font-size:10px;background:#f0f5fc;border-color:#e1e9f5;color:#587cae}.customer-section{border-top:1px solid var(--crm-line);padding-top:15px;margin-top:18px}.customer-section summary{font-size:12px;font-weight:600;color:#50647e;cursor:pointer;margin-bottom:12px}.crm-app .customer-card .muted{font-size:11px;color:#8895a6}.crm-app .crm-layout :is(.crm-chat-scroll,.messages,.customer-card){scrollbar-width:thin;scrollbar-color:#d6dfe9 transparent}@media(min-width:1500px){.crm-app .crm-layout{grid-template-columns:320px minmax(300px,1fr) 310px}.crm-app .crm-layout.customer-closed{grid-template-columns:320px minmax(300px,1fr)}}@media(max-width:1199px){.crm-app .crm-layout,.crm-app .crm-layout.customer-closed{grid-template-columns:290px minmax(250px,1fr)}.crm-app .crm-layout .customer-card{display:none}.crm-app .crm-layout.customer-open .customer-card{display:flex;position:absolute;z-index:5;right:0;top:0;bottom:0;width:320px;box-shadow:-15px 0 45px #243c5920}.crm-title>span{display:none}}@media(max-width:1000px){.crm-app .content{padding:0}.crm-toolbar{padding:11px 14px;gap:8px}.crm-title h1{font-size:19px}.crm-toolbar-actions{gap:3px}.crm-toolbar-actions select{max-width:110px;font-size:10px;padding:6px 1px;border-color:transparent}.crm-toolbar-actions .field:nth-child(2){max-width:100px}.crm-app .crm-layout,.crm-app .crm-layout.customer-closed{display:flex;border:0;border-top:1px solid var(--crm-line);border-radius:0;box-shadow:none}.crm-app .crm-layout>.card{width:100%;border:0}.crm-app .crm-layout .chat-conversation,.crm-app .crm-layout .customer-card,.crm-app .crm-layout.chat-open .chat-list{display:none}.crm-app .crm-layout.chat-open .chat-conversation{display:flex}.crm-app .crm-layout.customer-open .customer-card{width:100%;box-shadow:none}.crm-app .chat-preview{padding:16px}.crm-app .crm-avatar{width:39px;height:39px}.crm-app .chat-header{padding:11px 12px;gap:8px}.crm-app .chat-header .crm-avatar{display:none}.crm-app .chat-header .mobile-menu{display:inline-flex}.crm-app .messages{padding:10px 14px 16px}.crm-app .message{max-width:90%}.crm-app .draft-box{padding:10px 14px 12px}.crm-app .draft-box>div{flex-wrap:nowrap}.crm-app .draft-box>div>small{max-width:140px;font-size:8px}.crm-app .draft-box textarea{height:66px;min-height:56px}.crm-app .draft-box>small{display:none}.crm-app .composer-heading>.text-button{font-size:9px}.crm-app .composer-heading{gap:5px}.crm-app .composer-heading>span{font-size:9px}.crm-conversation-empty p,.crm-conversation-empty>span{max-width:230px}}@media(max-width:370px){.crm-toolbar-actions .field:nth-child(2){max-width:75px}.crm-toolbar-actions select{max-width:80px}}